Support & Inquiries
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Whether you're planning a bespoke safari or have questions about a booking, our local experts are here to help craft your authentic Ugandan experience.
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Our Offices
Mapeera House
Kampala, Uganda
Gärtnerstraße
Munich, Germany
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Quick Answers
Frequently Asked Questions
What is the best time to visit Uganda? expand_more
Uganda is a year-round destination, but the dry seasons (June to August and December to February) are
generally best for wildlife viewing and gorilla trekking — trails are drier and animals gather around
water sources.
Do I need a visa to travel to Uganda? expand_more
Most nationalities need a visa. We recommend applying for an e-Visa online before you travel. Our team
can point you to the current requirements for your passport.
Are your tours suitable for children? expand_more
Many cultural tours and wildlife safaris are family-friendly. Gorilla and chimpanzee trekking have a
strict minimum age of 15, set by the Uganda Wildlife Authority.
How do cancellations work? expand_more
You can manage upcoming bookings from My Bookings. Most tours allow cancellation up to 24 hours before
departure — check the tour page for the specific policy.
Mmondo · Kampala
Mapeera House, Kampala